Ethics Complaints, Arbitration Requests and Related Information

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.

The Staff member responsible for coordinating Professional Standards is:  Angela Campbell

 Ethics

Code of Ethics
View the current NAR Code of Ethics.
 
Before You File an Ethics Complaint
This brochure explains alternatives to consider before filing an ethics complaint,

as well as what to expect after filing a complaint.
 
Initiating an Ethics Hearing
Procedures for processing complaints alleging violations of an Association's bylaws.
 
Key Ethics Forms 
      
Sanctioning Guidelines
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.

Arbitration

Duty to Arbitrate
From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual.
 
Arbitratable Issues
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.
 
Key Arbitration Forms 
 
Factors Considered in Arbitration
From Appendix II to Part Ten of The Code of Ethics & Arbitration Manual.
 
No Findings of Fact in Arbitration Awards
From Appendix IV to Part Ten of The Code of Ethics & Arbitration Manual.
 
Mediation as a Service of Member Boards
From Appendix VI to Part Ten of The Code of Ethics & Arbitration Manual. For more information go to the Mediation page.

Related Content

Buyer/Seller Dispute Resolution System (DRS)
This program is designed to resolve disputes between buyers, sellers, and real estate brokers/salespeople not otherwise covered under Article 17 of NAR's Code of Ethics and Standards of Practice. DRS reflects an effort to design workable and fair alternatives to civil litigation.
 
The Five E's of Due Process
The right of a private organization to discipline members and to conduct dispute resolution is conditioned by law on ensuring due process to all parties as recognized by the five elements explained in this article.

All information on this page is provided courtesy of the National Association of Realtors®
For additional information on filing a complaint, please call: 850-939-3870 and ask for Angela Campbell